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Policies
What is your return policy?
We are not able to offer returns or exchanges for sanitary reasons. If there is a problem with your order, please reach out and we’ll do whatever we can to help!
Do you provide refunds?
If a problem occurs during shipping , please leave me a message and I will do what I can to help. I cannot refund due to melting of products, or stolen or lost packages. I do my best to avoid shipping on hot days, and take all the precautions necessary so that damage doesn't occur. Refunds can be issued only if the order has not been shipped yet. Contact theherbalalchemistco@gmail.com to start the refund process.
Are you available for events?
I love to vend at community events in the San Francisco Bay Area! Please reach out with any opportunities, to TheHerbalAlchemistCO@gmail.com.
How does shipping work?
Products that are in stock will be shipped within 1-3 business days of your order. At checkout, you can choose your preferred shipping method and upgrade to thermal insulated shipping if desired. We are currently only able to ship within the United states. We use USPS priority mail shipping, which generally takes 1-3 business days to arrive, but in some cases, first class shipping is used, which can take up to 5-10 business days.
FDA Legal Statement
Under FDA law in the United States it is illegal for a manufacturer to make any medical claims for health supplements. None of the products offered for sale on my website are intended to be used in the treatment or mitigation of any disease state. All statements made by The Herbal Alchemist LLC are intended for informational purposes only. The statements made here have not been evaluated by the FDA. My products are not intended to diagnose, treat, cure or prevent any disease. As with any dietary or herbal supplement, you should advise your health care practitioner of the use of this product. If you are nursing, pregnant, or considering pregnancy, you should consult your health care practitioner prior to using any health supplement product.
Our Products
What do you mean by "all natural"?
All of the ingredients in our products are derived from plants! There are no chemical additives, colorings, preservatives or yuckiness, which means your skin is getting only the best that nature has to offer! Botanical goodness.
Are your products organic?
When possible, we try our best to get raw and organic materials. In each product description, there’s an asterisk to show which ingredients are organic. Spoiler alert: it’s most of them!
How can I prevent my products from melting during delivery?
Every online order comes with a tracking number. Keep an eye on shipping updates to ensure your package isn’t sitting outside for extended periods during summer days. Shipping can also be upgraded to thermal packaging to be extra safe.
Why does the texture of body butter change with the seasons?
I adjust my body butter base twice a year to account for changes in climate. In order to minimize the risk of melting during shipping, I create body butters that have a higher melting temperature for the summers. For the winter, I make butters that melt more easily.
Do your products include almond oil?
We're currently transitioning away from using almond oil, to be more inclusive to those who have allergies (it's more common than you might think!)
If you would specifically like to order products that do not contain almond oil, please reach out to theherbalalchemistco@gmail.com before placing your order to ensure we're able to meet your needs.
Our Company
Who is on your team?
Currently, The Herbal Alchemist is a 1 woman team, supported by community organizations, friends and mentors. That being said, it's all me, so if there's ever a problem, please let me know so I can fix it as soon as possible!
What are you all about?
This company feels like my way of saying, I deserve more, and so do you. We want to break down the barriers of accessibility and scarcity that push many of us to settle for less than we deserve.
We're about sharing the gifts the Earth has given to us, and teaching others that the plants and herbs that surround us are powerful and can greatly improve our overall health, inside and out.
The Herbal Alchemist is about empowering communities to live in abundance, luxury and harmony with nature through plant-based products that enrich our bodies and elevate our minds.
What makes The Herbal Alchemist different from other skin care brands?
We see the desire to indulge in self-care with rich, nourishing products, and believe our customers deserve to experience that clean quality, the way nature intended. So, we’re meeting our customers where they’re at by crafting simple, quality products that rely on the power of plants to improve skin’s health and natural radiance - priced for real people.
We understand that unfamiliarity with complicated chemical extracts and active ingredients can be intimidating when it comes to skincare, and we’re making it simple. Our products are made from real ingredients found in nature, and widely known for their array of incredible benefits to skin, maximized by using organic, whole-plant infusions. As a result, you’re getting products that are versatile enough to meet a variety of needs, at affordable prices that make self-care accessible to all.
How can we support you?
Word of mouth is one of the greatest ways you can support a small business! Leave a review, comment on posts, share a kind word. It all makes a difference.
And of course, every purchase makes an impact as well!
What are you working toward?
Our mission is to empower communities to live in abundance, luxury and harmony with nature through plant-based products that enrich our bodies and elevate our minds.
My goal is to create jobs within the communities we serve, and build a brand based around connection and empowerment. I want to source all of my materials from local, small businesses, and create opportunities for customers & community members to “pay it forward” and share what has been uplifting them. Keep an eye out for ways to get involved in supporting our community!
How can we partner up?
I'm open to a variety of aligned partnerships, from retail, to vending opportunities, marketing and more! Please reach out at sade@theherbalalchemist.co